Our mission is to transform companies’ culture from customer service
to offering customer experience
The Customer in the new era
Nowadays the Customer is not satisfied with having a good service because they can find it in many places! Now, what we are interested in is the Customer Experience in our network of stores, in our business and the e-shop and also through our doctor’s office, our pharmacy, our gym. The Customer should be and feel especially important when they are with us!
The Customer is a part of the business.
The Customer is the future of the business.
The customer is the strength of the business.
We have created programs to help businesses and organizations regardless of their size and industry.
Before you start seeing the different alternatives, it is important to see what the CUSTOMER EXPERIENCE is, what the CUSTOMER TRIANGLE is and its 3 levels of development.
It is important to understand how the philosophy of the CUSTOMER TRIANGLE MODEL works has been developed and implemented by Hatzi Fylax successfully.
CUSTOMER TRIANGLE MODEL supports the philosophy that the Customer experience is different in each business at the moment. Success comes faster when we know what we want to fix, what strategy is appropriate for the given time period and the size of the company.
There are 3 levels in the CUSTOMER TRIANGLE MODEL – TRAINING AND CONSULTING
1. CUSTOMER RETENTION – CUSTOMER FUNDAMENTAL PROGRAM
When a business in a difficult and competitive environment wants to retain customers – we have complaints – untrained staff
2. CUSTOMER & SALES DEVELOPMENT – ADVANCED PROGRAM
When a business wants to create a customer-centric concept that is constantly gaining new customers
3. CREATION OF CUSTOMER-CENTERED CULTURE – CULTURE PROGRAM
Creating a culture in a business ensures the development and increase of sales through a system that is applied by all.
A complete solution for Customer Experience Culture in a wonderful Greek company.
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An excellent project for a Greek company.
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A major success!
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Have you ever felt that the competition is moving too fast?
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How to Gain New Customers during Times of Economic Crisis and the New Era of Commerce, and the Great Effect on Customer psychology.
The New Customer Psychology.