The academy provides all the knowledge and continuous guidance of the people of a business because providing training is not an individual endeavor. It needs continuous development, provision of knowledge and development of skills through training programs.
Part of the academies are the technical trainings necessary for the perfect execution of daily work, workshops related to the development of sales and service skills, personal guidance meetings – executive mentoring – as well as team actions to develop the team spirit of the people towards common purpose.
In the development of an internal academy, proper design is the catalyst for the desired result. They are part of the strategic planning and their development is necessary for a business to move from simple service to lasting Customer Experience.