How to Handle Customer Complaints
3 ώρες | 18.00-21.00
11 October 2022
What we will cover during our Customer Complaints Webinar:
- The 6 Steps for the Handling of Customers Complaints
- Complaint Management Evaluation
- Getting New Customers through the Right Handling of a Complaint
- Vocabulary for the Handling of a Complaint
- How to Handle a Complaint by offering Customer Experience
- How to understand a Dissatisfied Customer
There is limited seats in the Webinar as it will become tailored to the individuals joining.
Sofia Skevofylaka is the Cofounder & Chief Commercial Officer of Hatzi Filax Group. She is trainer and consultant which focuses on giving experiences, whether that is through her trainings on soft skills, customer experience, leadership, diversity or entrepreneurship or through her consulting of SME and Corporations that focus on Customer Experience and Employee Experience transformation. She has trained multiple companies in many industries both in Greece and the UK. Her company has received multiple Greek awards such as Best Reskilling Strategy – HR Awards Greece and Best Customer Experience Culture Initiate – Loyalty Awards.
She an Alumni of the MSc Entrepreneurship, Innovation and Management from Imperial College London Business School. She has been awarded from Imperial Business School with the Diversity in Business Award 2020. During her years in the UK, she was the president of the Dean’s Student Advisory Panel at Imperial College Business School. She was also elected as the President of the Dundee University Student Association and she was running a 6million pounds company with over 300 employees at the age of 23. She graduated from the University of Dundee in Scotland with a BSc in International Business with Marketing (with First Class Honors). During her years in the University of Dundee, she has been awarded 6 national awards for offering the Best Student Experience with her team.
She has been featured in multiple media such as Financial Times, the Total Business, The Courier UK, STV news, Naftemporiki, Logistics & Management, Business Woman Greece and more. For more details https://hatzifilax.com/.
What is Student Exeprience
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