Customer Experience (CX) In English
4 ώρες | 19.00-21.00
11 & 12 May 2022
What we will cover during our CX Webinar:
- What is Customer Experience
- What is the difference between Customer Experience and Customer Service
- Offering Positive Customer Experience (CX)
- Negative Customer Experience (CX) & how to understand it
- How do I offer Experience?
- Customer Journey within
- Types of Customers
- My Customer Experience Practical Toolkit
This Webinar/Workshop is ideal for anyone looking to increase his/her Customer experience Skills practically from the first day after the seminar. It is ideal to assess your current situation with your customers. It will help every business and their team to create a Customer Experience Centric System and culture to begin offering CX.
CX is the major for creating branding and customer loyalty. Join us in an interactive and practical seminar that will take yourself, your team, your sales, you position and your business to the next level!
There is limited seats in the Webinar as it will become tailored to the individuals joining.
Sofia Skevofylaka is the Cofounder & Chief Commercial Officer of Hatzi Filax Group. She is trainer and consultant which focuses on giving experiences, whether that is through her trainings on soft skills, customer experience, leadership, diversity or entrepreneurship or through her consulting of SME and Corporations that focus on Customer Experience and Employee Experience transformation. She has trained multiple companies in many industries both in Greece and the UK. Her company has received multiple Greek awards such as Best Reskilling Strategy – HR Awards Greece and Best Customer Experience Culture Initiate – Loyalty Awards.
She an Alumni of the MSc Entrepreneurship, Innovation and Management from Imperial College London Business School. She has been awarded from Imperial Business School with the Diversity in Business Award 2020. During her years in the UK, she was the president of the Dean’s Student Advisory Panel at Imperial College Business School. She was also elected as the President of the Dundee University Student Association and she was running a 6million pounds company with over 300 employees at the age of 23. She graduated from the University of Dundee in Scotland with a BSc in International Business with Marketing (with First Class Honors). During her years in the University of Dundee, she has been awarded 6 national awards for offering the Best Student Experience with her team.
She has been featured in multiple media such as Financial Times, the Total Business, The Courier UK, STV news, Naftemporiki, Logistics & Management, Business Woman Greece and more. For more details https://hatzifilax.com/.
What is Student Exeprience
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