Customer Experience Academy

Pet City started the Pet City Academy. The goal of the Academy is to support and help Pet City employees grow in their field of work. Based on the practical results of the 1st level and the proposals made by the participants of the Academy in its first phase, the second phase of the Academy remained steadfast in the goals and commitment of the company.

The second level of the Academy emphasized the cultivation of administrative skills, through an interactive and effective training experience. The curriculum was intended to give participants the skills and competencies that will help its employees today, tomorrow and pave the way for the development of the company's human resources.

Among the main goals of Pet City Academy is the development of a modern corporate culture that leaves behind the simple Customer service and proceeds to deliver Experience. Pet City Academy's training methods remain faithful and steadfast in the company's commitment to improving it and its employees by creating a unified knowledge for all.

Customer Experience Culture

The company Meidanis, a company with stores throughout Greece, is growing both externally and internally. The company, wishing to invest in its human resources, took the initiative for the implementation of the Customer Experience Culture program and the issue of human resources development and Customer Experience. The training program was coordinated by Hatzi Skevofylaka -Customer Experience Expert- and aimed at improving the way the company operates and creating a better working environment. The program was implemented with innovative teaching materials and focus on the application of the Customer Experience model.

In an increasingly demanding work environment, the staff of the company Meidanis, learned the necessary skills to leave behind the era of service and move on to the era of Experience. The topic subjects of the program were based on 9 steps, with special emphasis on complaint management and proper communication.

Our age is the "Customer Age" and now focuses on the change of philosophy and culture. It is not enough for a company to offer a simple service to the customers who trust it. It must offer him an experience!

This program had 3 different modules: Level A, B and C. This program was implemented nationwide, initially live, but was completed online due to coronavirus conditions with great success.

Customer Experience Culture

The company Supermarket Kritikos, in its course of development and investment in its human resources, recently proceeded to the implementation of 2 super programs with topics: Human Resources Development and Customer Experience. All the executives of the company participated in these specific training programs and aimed at improving the way the company operates.

The programs were organized and curated by Ms. Hatzi Skevofylaka, Customer Experience Expert.

In an increasingly demanding work environment, the staff of Supermarket Kritikos learned how to integrate leadership into their lives, how to manage complaints, how to better cooperate and strengthen teamwork, how to build and maintain human relationships, to communicate properly and how to offer Experience.

Supermarket Kritikos realized how important the customer-centric approach is in an era that has been renamed "Customer Age" in the business world.

The goal of the programs was to focus the company's culture on offering Experience to the Customer, instead of just service. With its participation and success, Supermarket Kritikos learned that it must now offer something more than service to customers who trust it, that is EXPERIENCE!